Cloud telephony

What is a cloud-based phone system?

A cloud-based phone system, also known as a cloud telephony system, is a modern communication solution that operates over the internet rather than relying on traditional, on-premises phone hardware. It leverages cloud computing to deliver voice services, allowing businesses to manage their communications through a virtual platform.

RingCentral or Microsoft Teams Phone?

RingCentral

Quantumtec is a RingCentral partner. We can help you choose, configure and support a dedicated communications platform for business calling, messaging, video meetings and call management.

Microsoft Teams Phone

Sometimes called Teams Voice, this adds business phone-system and external calling capabilities to Microsoft Teams. It is a natural fit for organisations already working in Microsoft 365 and Teams.

Prepare for the PSTN switch-off

The UK's Public Switched Telephone Network (PSTN) is being retired, marking the end of traditional analogue landline services. This transition to all-digital communication will affect any business still relying on legacy telephony infrastructure. Preparing early is crucial to ensure a smooth transition and continued operational efficiency.

How Quantumtec can help

Consultation and assessment

We assess your current telephony infrastructure and help you choose between RingCentral and Microsoft Teams Phone based on how your people work.

Licensing and solution design

We plan the users, numbers, call flows, devices and connectivity needed for a practical cloud phone system.

Custom implementation

We configure calling policies, number assignment, auto attendants, call queues and voicemail around your business.

Migration support

We coordinate number porting and rollout, minimising downtime as you move from legacy telephony to the new service.

Ongoing support and training

Expert support and training so your team can use and manage the new system confidently.

Benefits of cloud-based telephony

Lower upfront costs

Avoid significant capital expenditure on hardware. Cloud systems operate on a subscription model with lower initial costs.

Predictable expenses

Predictable monthly fees that include maintenance and support, making budgeting easier and more transparent.

Flexible growth

Scale your phone system up or down as needed. Add or remove lines and features without physical hardware changes.

Work from anywhere

Make and receive calls from any location with an internet connection, supporting remote and hybrid work.

Enhanced functionality

Call forwarding, voicemail-to-email, automated attendants and interactive voice response (IVR).

Integration capabilities

Connect with CRM systems, email platforms and collaboration tools for a seamless communication experience.

Reliability and disaster recovery

High availability designed to handle outages, with robust backup protecting against data loss.